04 — Ongoing Technical Support
Built to last after launch.
Monthly support for your website, automations, and AI tools: updates, fixes, monitoring, and improvements as your business changes.
Launch is the beginning, not the end.
Technology needs looking after. Content changes, tools update, and the business you're running in six months won't look exactly like today's. Ongoing support keeps everything working and keeps improving it.
Support is priced monthly, based on what you have and how much attention it needs. It's available for projects I've built. For systems built elsewhere, I'll start with a review so we both know what we're working with.
Examples of what this looks like.
Illustrative examples, not past client case studies. Your project is scoped to your business.
Website care
Content updates, new sections, fixes, and performance checks.
Automation monitoring
Watching for failed runs, fixing breaks, and adjusting workflows as tools change.
AI tool tuning
Reviewing how your AI tool is answering and refining its knowledge and instructions.
Small improvements
Ongoing enhancements that don't need a full new project.
Troubleshooting
A direct line to the person who built it when something isn't right.
Planning
Periodic check-ins on what to improve or build next.
You'll get the most from this when…
- You'd rather not manage technical updates yourself
- Your automations or AI tools are business-critical
- You expect regular content or feature changes
- You want priority access to the person who built it
Every project includes
- A clear monthly scope
- Priority response for support clients
- Monitoring appropriate to your systems
- A record of work completed
How the project runs.
Review
We look at what you have and what kind of support it needs.
Scope
A monthly plan with what's covered and the investment.
Ongoing care
Updates, fixes, and improvements as agreed.
Check in
Regular reviews to adjust the plan as your needs change.
Pricing Custom monthly
Support is quoted monthly based on your systems and how much ongoing work you expect. There is no one-size package.
- What needs supporting: website, automations, AI tools
- Expected volume of changes each month
- Response-time needs
- Whether L'AIRE Digitals built the original system
Frequently asked
Can you support a site you didn't build?
Often, yes. I'll start with a review of the existing system so we both understand what's there before agreeing on monthly support.
Is there a minimum commitment?
Terms are outlined in your support proposal, so you'll know them before you agree.
What if I need something bigger?
Larger additions are quoted as their own project, so your monthly support stays predictable.
Let's talk about what you're building.
Book a free 20-minute discovery call. We'll talk through what you need, whether I'm the right fit, and what it would take. No pitch deck, no pressure.